Frequently Asked Questions

- common questions

Cash Advance® is not a lender – we take your short-term loan request and present it to our nationwide network of lenders and to other third-party networks of lenders to give these lenders a chance to offer you a loan. There is no cost for using our service. If no lender offers you a loan, we may pass some limited information about you to our marketing partners so you can receive offers for credit repair, debt relief or similar services.

If you have a question about using our service, you may find the answer below. If you can’t find the answer you’re looking for, you are welcome to contact our customer service team by email (support email address) or by calling (800) 380-2274.

1. What Is Cash Advance®?

Cash Advance® works to connect customers with short-term loan options, which help provide extra cash in times of need. Short-term loans are meant to be used only as a last resort option and paid back on or before a borrower’s next paycheck. Loan amounts are typically between $200 and $10,000.

2. How does the site work?

A customer may fill out our secure online form, then hit the SUBMIT button. From there, we show your information to our network of lenders and to other third-party lender networks. If a lender chooses to offer you a loan, you will be presented with the next steps to accept the offer and complete a loan application. Typically within a few minutes, if a lender wants to make you an offer, you will be contacted by them via email, phone or text. If they offer you a loan, you will have the option to review the terms of the loan, which you may accept or decline. If no lender offers you a loan, we may pass your contact information to our marketing partners so you can receive offers for credit repair, debt relief or similar services.

3. Why Do You Need My Banking Information and Social Security Number?

The lenders in our network and in the other third-party lender networks we use want to see this information so they can make a decision on whether or not to offer you a loan. This information also helps them streamline their loan process if they make you a loan offer that you accept. We only provide sensitive information like your banking information and social security number to the lenders in our network and to the other third-party lender networks we use to get your information in front of even more lenders. We do not pass sensitive information like your banking information or social security number to our marketing partners that may offer you credit repair, debt relief or similar services in the case that no lender offers you a loan.

For more information about how we use your information, read our Privacy Policy and Ad Disclosure. We are a proud member of the Online Lenders Association.

4. Is my credit checked?

Cash Advance® does not perform credit checks. However, we cannot guarantee that a credit check or consumer report will not be performed by a lender.

5. What are the rates and terms?

Only a lender can provide you with information on their rates and terms. This will typically happen shortly after your loan request is complete, and if you are connected with a lender. Cash Advance® does not make credit decisions or determine rates and terms. Remember, you are under no obligation to accept the loan offer if the terms are not satisfactory for whatever reason.

6. Why do i keep getting harassing phone calls? is this a scam?

We do not make any outbound phone calls and if you receive a phone call from someone claiming to be “cash advance” it is not us. There are many companies that use the term “cash advance” in their brand name, in their marketing, or somewhere on their website. However, do not be fooled and assume that anyone claiming to be “cash advance” is the real Cash Advance®.

We never charge for our services, and we never collect money from customers. If you receive a call claiming to be from “cash advance” asking you for money, check out our Scam Advisory for more information on what you can do.

7. Can I Qualify For a Short-Term Loan?

You can submit a request for a short-term loan with Cash Advance® if you meet these basic criteria:

  • You must have had your current job.
  • You must be 18 years of age or older and a citizen or permanent resident of the United States.
  • You must meet your Lenders' specific minimum income requirements.
  • You must have a current phone number and valid email address.

Please note that meeting these criteria does not mean that you will be connected with a lender


You can request a short-term loan from $200 to $10,000. If you receive a loan offer, it is up to the lender to determine the amount they approve you for.


If your short-term loan is approved, then the money will be deposited directly into your checking account as soon as the next business day.

10. Can I Still Get a Short-Term Loan if I Have Bad Credit or a Bankruptcy?

Consumers with bad credit are welcome to submit a short-term loan request on our site. Bankruptcy may be a determining factor that lenders in our network use. However, getting a loan with a history of bankruptcy is still possible.

11.  Do I Need a Fax Machine or Printer?

No, you do not need a fax machine or printer in order to use our services. It is advisable to print out your loan contract for your personal records, although it is not required.


Using Cash Advance® is completely free and you can use our service as often as needed. If approved, the only cost you are responsible for comes after you review and agree to a lender’s terms, by signing a loan contract. Fees associated with the loan will vary depending on your state, the lender, and the amount of your short-term loan.

Short-term loans are designed for emergency cash needs only, and are often less expensive than check fees, late charges, and other costs you might incur from overdue payments. Please make sure you review all terms before accepting a loan offer and always borrow responsibly.

13. If I Already Have a Short-Term Loan Outstanding, Can I Still Qualify?

This can depend on applicable laws. For example, some states do not allow more than one short-term loan to be outstanding, and lenders may check third party bureaus to see if you have an outstanding loan.

14. How and When Do I Repay the Short-Term Loan?

The amount and fees relating to your loan can be withdrawn from your checking account automatically on the due date of your loan. There is no need to make payments or visit any store. You may also request an extension of the loan, if needed, by contacting your lender before the due date. Any extensions on repayment may carry additional fees, depending on the lender. Your loan cannot be conditioned upon repayment by electronic funds transfer or automatic withdrawal. Consult your lender for more details.

15. What If I’m Late in Repaying my Short-Term Loan?

The lenders in our network follow different policies regarding late payments. You should review and understand the late payment policy specified in the lender’s loan documents before accepting the loan terms and signing the loan agreement (which constitutes a legal obligation to repay the loan). State laws regarding late payment fees determine how much lenders can charge a delinquent borrower in penalties.

16. How Does the Return Customer Feature Work?

In order to make sure our returning customers experience maximum convenience, we do the work for you! When you return to Cash, locate the Existing Customers login box at the top of our homepage, or visit our Account Center. Then enter your Email and Password we sent you after your first loan request and you will find your next loan request form is already filled out for you. Simply review the information to make sure it is correct, update your next pay dates, and submit the form. It’s that fast and easy! Also, make sure to always keep your Password in a safe place.

17. When Can I Submit a Request For Another Cash Advance?

You can submit a request at any time. Your short-term loan request is always free no matter how many times you submit.


In the Existing Customers login box at the top of the homepage or in the Account Center you will see the link “Forgot your Password?” Simply click it and you will be prompted to enter your email address. Your Password will then be emailed to you instantly. If you receive a pop-up saying you are not in the system then you will need to submit a loan request and a Password will be assigned to you.

19. How Do I Check the Status of My Short-Term Loan Request?

You will either receive an email or phone call within a few minutes of submitting your loan request if you have been approved. Be sure to check your email, spam folder, and voicemail. If you need further information, feel free to call customer service at 1-800-380-2274.

20. How Do I Change or Update My Personal Information?

Log into your Account Center and locate the information on the loan request form. Update any information that needs changing and when you submit the loan request this information will then be updated in our system. Also, you may contact us for help with any specific changes.

21. Who will see my information?

First we show all the information you submit to the lenders in our direct network that have expressed an interest in making loans to consumers like you. If none of them want to pay us to be connected with you, we send all of your information to our extended network of non-lender third-party lender networks so they can try to find a lender in their network that is willing to pay us to be connected with you. All of the parties described above, and, in many cases, their service providers, will see all of your information to try to find or make you a loan.

After we try to connect you with a lender, we may show you other ads. If you click these ads, we may share your contact info with these advertisers so they can contact you about their products or services. We may also send you additional marketing communications. If so, the service providers we use for this marketing may see your contact information so facilitate this additional marketing to you.

Learn more in our Ad Disclosure and Privacy Policy.

22. What products or services will I receive offers for?

When you use our service, we first try to connect you with a lender, either through our direct network of lenders or through our extended network of lenders. Then we may show you additional ads or offers for lenders and/or other credit-related products or services like debt relief, credit repair, credit monitoring. You are also added to our marketing list and may receive additional marketing communications from lenders or these other credit-related providers.

Learn more in our Ad Disclosure.